Category: Mihir D Upadhyay


THE IMMUTABLE LAWS OF BRANDING

 

-Al Ries and Laura Ries

Marketers often confuse the power of brand with the sales generated by that brand. But sales are not just a function of your brand’s power. Sales are also a function of the strength or weakness of your competitor’s brand.

          Line extension of           ¥       Brand strength

          products and services

A brand becomes stronger as it narrows its focus. Eg. Starbucks, Subway

Good things happen when you contract your brand.

Retail category killers follow a 5-step pattern:

  1. 1.     Narrow the focus. Be a specialist rather than being a generic provider.
  2. 2.     Stock in depth. Provide more variety or choices, as your product variation is very little.
  3. 3.     Buy cheap. When you buy bulk for a single category you get stuff for cheap.
  4. 4.     Sell cheap. When you buy cheap you can sell cheap while maintaining healthy margins.
  5. 5.     Dominate the category. Try to create a monopoly.

 

If you want to be rich then you don’t have to copy what the rich are doing. But we should try and follow what they did before they got rich and what made them rich.

NARROW THE FOCUS!!!

Publicity is more necessary to create a brand, while maintaining a brand status is the job of advertisers. The news media wants to talk about what’s new, who’s first and what’s hot. Not, what’s better.

BRAND has to generate news to gain publicity and sometimes it is announcing a new category or a new product.

PUBLICITY                                       ADVERTISING

What others say about you?             What you say about yourself to others?

Hence, publicity is always more powerful, influential and impactful than

advertising. All big brands were created on the pages of general or

financial media not on bill boars or advertising.

Branding should be built from the publicity point of view and not from advertising point of view.

Advertising is like a nation’s defense system. It does not buy you anything but protects your market share from your competitors.

What should a brand leader advertise? Brand leadership, of course.

Advertising is a powerful tool, not to build leadership of fledging brand, but to maintain that leadership once it is obtained.

Advertising spent is purely of defensive nature. It will kill competition through larger media presence, for every time/everyplace possible.

Your brand owns the category name when people use your brand name generically.

Words are the key to brand building. Reality, of course, rests in a visual world of shapes, colours, textures and dimensions. But reality has no meaning without the concept provided by the human mind. The mind gives meaning to all visual reality.

So advertising has to be mainly targeted towards creating a favourable concept in the mind its consumer. You have to reduce the attributes of your brand/product to a single thought or word that no one else in the market owns.

NEVER FORGET LEADERSHIP!!!

What happens when you narrow your focus? You become a specialist rather than a generalist. People believe that the specialist has far better knowledge of quality than a generalist.

Branding is not a process of capturing a bigger share of existing market. The most efficient, most productive, most useful aspect of branding is creating a new category.

Ways to build a brand in a non-existing category:

  • You have to launch the brand in such a way as to create the perception that the brand is a pioneer, a leader, the first or original. Invariably, we should use these words to describe our brand.
  • We have to promote the new category.

Leading brands should promote the category not the brands.

When you expand a brand, you reduce its power as a brand. When you contract, you increase its power.

The easiest way to destroy a brand is to put its name on everything.

In order to build a category, brands should welcome other brands. Competition between two brands creates more awareness for the customer. The demand of the category grows up.

Market share is not based on merit, but on the power of the brand in the mind. In the longer run, a brand is not necessarily a higher-quality product, but a higher-quality name.

One of the fastest routes to failure is giving brand a generic name.

A good brand is not just a visually different one but also verbally.

What you should do is find a regular word taken out of context and used to connote the primary attribute of your brand.

Corporate endorsements are for trade, not for consumer enlightenment. Consumers buy brands not corporations. Management should constantly remind themselves that the customer cares only for the brands not the companies.

A good BRAND is a product by itself.

Short names greatly improve your word of mouth publicity possibilities.

What branding builds, sub-branding can destroy.

The essence of a brand is some idea or attribute or market segment you can own in the mind.

A logotype should be like a windshield, roughly two and one-fourths units wide and one unit high.

This horizontal shape will provide the maximum  impact for your logotype.

The power of a brand name lies in the meaning of the word in the mind. For most brands, a symbol/logo has little or nothing to do with creating this meaning in the mind.

For a global brand.

Every country has its own unique perception. When a brand is in sync with its own country’s perceptions, the brand has the possibility of becoming a global brand.

Limitations (focus) combined with consistency (over decades, not years) is what builds a brand.

Brand changing does not occur inside the company. It occurs inside the mind of the consumer.

No brand will live forever. Euthanasia is the best solution.

Most brands belong to a generation or two.

The most important aspect of a brand is its single mindedness.

What’s a brand?

A proper noun that can be used in place of a common word or a particular product for a specific utility.

A singular idea or concept that you own inside the mind of the prospect/customer.

Loyalty Programs

Loyalty programs are often part and parcel of a comprehensive customer relationship strategy. So welcome to our loyalty marketing best practices section.

“As a customer’s relationship with the company lengthens, profits rise. And not just by a little. Companies can boost profits by almost 100 percent by retaining just 5 percent more of their customers” – F.P. Reichheld

Loyalty programs have been used in commerce for many years, originating in Germany where price based competition was disallowed by governmental restrictions in certain industries. In the 1950s, S&H Green Stamps rewarded grocery store and gas station customers with stamps redeemable for appliances and other merchandise. The modern day loyalty program was launched in 1981 by American Airlines, and was quickly duplicated by other airlines and other hospitality industries including hotels, car rental companies, and credit card organizations.

Retail loyalty programs evolved when progressive retailers recognized that without a “customer identification tool,” they were unable to recognize individual customers and reward them for desired behavior. This was in obvious contrast to banking and telecommunications industries, among others, that have a customer database as part of their regular service offering.

Both businesses and consumers have recognized the value of loyalty programs. Only 12% – 15% of customers are loyal to a single retailer, according to the Center for Retail Management at Northwestern University. But that small cadre of shoppers generate between 55% – 70% of company sales. Some food retailers find that as much as 65% – 95% of their sales go to members of loyalty programs (53% of food retailers offer loyalty programs with 3/4 of program customers using their loyalty cards at least weekly and 88% at least once a month).


In general, loyalty programs are often developed with good intentions but unclear objectives. While retail loyalty programs have many purposes, the greatest value that is created for retailers is the ability to identify individual customers and to measure and understand their individual behaviors. This consumer behavior data far outweighs the “currency” value of providing consumers the opportunity to build a reward opportunity by shopping at one particular retail banner. This opportunity is often misunderstood by retailers and consumers alike.

The basic benefits of using a loyalty program to obtain customer information are summarized below:

– Shift – Acquire new customers

– Lift – Increase the spending of existing customers

– Retention – Improve the natural churn rate of customers

– Profit mix – Shift spending to higher margin products

These loyalty program benefits form the basis for all loyalty program initiatives.

 

Branding types. I classify them on the basis of the strategy that has been instrumental in their creation and management. The broad brand management strategies that I used to classify are as follows:

1. THE PRODUCT BRAND STRATEGY– This strategy involves the assignment of a particular name to one and only one product as well as one exclusive positioning.

 

2. THE LINE BRAND STRATEGY– In this strategy the line responds to the concern of offering one coherent product under a single name by proposing many complimentary products.

 

3. The RANGE BRAND STRATEGY– Range brands bestow a single brand name and promote through a single promise a range of products belonging to the same area of performance.

 

4. UMBRELLA BRAND STRATEGY – The same brand supports several products in different markets. Each of them has its own advertising tools and develops its own communications.

 

5. SOURCE BRAND STRATEGY – This is identical to umbrella branding strategy except for one key point – the products are now named directly. Within the source brand strategy the family spirit dominates even if the offspring all have their own individual names.

 

6. ENDORSING BRAND STRATEGY – The endorsing brand gives its opproval to a wide diversity of products grouped under product brands, line brands or range brands.

Hope this has been useful.

by Mihir D Upadhyay

Is it so tough to smile without you?

Why does my mind race in your direction all the time?

Your thoughts leave me thoughtless.

Your memories leave me lost.

Your smile costs me a million tears.

Your dreams leave me sleepless.

Your name takes away my speech.

You got the look that makes me blind.

Your kiss leaves me breathless.

Your company makes me immortal.

Why is it so tough to smile without you?

Is your love gonna cost me my life?

The gap between my fingers is killing me.

Come fill your dreams in my eyes.

I feel scared to walk alone

Days are passing and nights are pressing.

I seem like a stranger to myself.

Come help, please get me my soul.

Shall I always stand here, at the lamp post?

Will I see the light before I am blown out?

Tell me, tell me now.

Is your love gonna cost me my life?

Stranger in me

By Mihir D Upadhyay

I feel like a stranger in me.

Every time I look at the mirror, I find myself missing.

This guy lives within me

I don’t know him but he seems troubled.

He seems absconding from the world

Trying to hide in me.

I have not seen myself for a while

I have not smiled the old way since long.

My heart no longer beats for me

The world is alien to my eyes.

My senses have betrayed me more than once.

Life seems like a prolonged death

Joy is just like a façade of fears

Eyes shine but of tears.

I don’t know how and where

But I have lost myself.

When in the bright light, I lost my shadow.

My name sounds familiar but not the same.

I look but can not see

I touch but can not feel

I walk but do not move

I understand but never get it

I never get what I want but

I never know what I want

My mind plays tricks on me.

I am my own toy.

It’s been a long time since I met myself

On a windy night under the lamp on the post

We spoke long with no words to say

My absence is always present now

I feel like a stranger in me.

We used to be friends of the good breed

And I never betrayed before of this kind.

By Mihir D Upadhyay

Life is a funny walk,
Funny funny funny walk.

We know we got to stop,
But we still got to walk.
We know we got to walk,
But we still got to stop.
We walk stop, stop walk,
Walk and stop, stop and walk.

Life is funny walk.
Funny funny funny walk.

We walk and talk,
We talk while we walk.
Walk talk, talk walk.
Walk and talk, talk and walk.

Life is funny walk.
Funny funny funny walk.

We walk by the stream,
We talk in the dream.
We talk of the cream and
Walk by the scream.

Life is a funny walk,
Funny funny funny walk.
Very very funny walk.

We mock ourselves,
We shock ourselves.
Sometimes really we lock ourselves.
We mock the walk
And shock by talk.
Mock shock, shock mock
Talk walk, walk talk.

Life is a funny walk,
Funny funny funny walk.
Very very funny walk

Funny funny funny walk
Life is funny walk.
Very very funny walk
Very very funny walk

You walk to the street,
You talk to greet.
Walkie talkie, talkie walkie

Its walk in pain,
Its talk in vain,
Its got no gain,
Its not so sane.

Its a funny walk.
Very very funny walk.

By Mihir D Upadhyay

Bull. Wild bull. Taurus. A power station. Vigor. Force. Energy. A bull is an adult male version of species of large mammals.

Training a bull in considered being one of the toughest and time consuming things in the world. The animal has its own ways and a very strong resistance to any change.

Training a bull has many phases. The first one being – understanding the bull.  Understanding the bull’s strengths, patterns, traits and conditioning of the bull. What is to be really trained is the mind of the bull. Once the master has gathered the above has to then surrender himself to the wild and unkind behavior of the bull and its awesome wild power.

The master begins with loosening the noose. The bull makes a wild spree. The master waits it out for the bull to run around until it tires itself running in circles in the pit. Then the master ties him again.

The master returns next day. Loosens the noose. Bull runs wild in the pit. It tires itself and the master ties him again.

This continues for few weeks. The relentless master and the wild bull enjoy it. The bull has slowly slowed his speed in the pit as it has understood that it is not longer being followed. It also stops prior to getting exhausted. The bull is not sure about the intentions of his master.

After a few weeks the master frees the bull of the noose and the bull just strolls in the pit. This becomes a routine for few following days. The master comes, frees the bull, bull strolls while the master patiently walks around, then stops close to the master signaling him that it has had its heart full and now is ready for the fodder. The bull still continues to eye its master with suspicion.

Months have passed and the pull has got used to the comfort of lovely strolls, kind master and easy food.

Master arrives and gets the bull to the pit. But today he does not loosen the rope. The confused bull waits for a brief moment and then sensing no change decides to go for a run today. The master decides to cling to the end of the rope barely managing to run for a few steps before he is flung by the awesome power of the bull. The master has lost the rope. He waits for the bull to finish his victory run. Once the bull has finished celebration and is feeling hungry stops at the master. The injured master silently with a smile takes the bull to the stable and offers him fodder and water after tying him up. Next day the same thing continues but this time the master has tied himself to the other end of the rope. Now the bull and the master are tied to the same rope. The   bull again does his thing and leaves no attempt to injure the persistent master. But after every injury the master only smile back to the bull, and offers him better food. The bull has no clue of what does his master intends. The bull initially thought that the master wants to ride on the bull and use him as a personal transport. This too continues for a while. But after watching the masters strangely kind behavior he decides to try the master today. He does not run while his master ties himself to the noose. The master slowly opens the door of the pit to bull. The bull has never believed or imagined that there exists anything beyond the pit.

The master takes the bull to the fields. The bull eats his heart full on lush green fields. Once the bull has finished eating the master takes him to a pretty stream. The bull has never known the joy of this kind. The bull returns with a broad smile. What a day thinking to himself.

The master and the bull meet again the next day and this time the bull makes no attempt of running away from the master, but still he wonders about the intention of his mater. The master lightly ties himself to the bull. Again they visit the same field but this time they have to go deeper in the field as a large part of the field has been consumed by the bull and other animals grazing there. The bull had yesterday taken no notice today of the other animals. The bulls still soon forgets it all and consumes his fill and then makes way to the stream. He also finds other animals at the stream. They are as thirstier as him but they have no master. They respect his strength and move out of his way. This too continues for few days until the bull has to walk half a day to reach the fodder in the fields. The bull finds many weak animals succumbed to the lack of fodder on his way to the green grass. On his way to the stream he finds a lifeless lamb. He asks his master what happened to the lamb. Master replies nothing but a smile. The bull finds the master a bit annoying and continues to the stream. He finds the sad family of sheep standing idly looking at the dried up stream. The bull is confused. What has happened to the water? He looks again at his master who own has a smile to offer. Upset with his master the bull walks back, thinking what a heartless man his master is.

Next day the master takes the noose of the bull and opens the gates of the pit. The surprised bull walks along his master, who as ever seems to be confident and compassionate. The bull walks more than half a day to reach the only last pasture of the field. As he steps towards the fields all smaller and weaker animals move away giving into the fear of his ruthless strength. But a tiny sheep comes running and munches with total innocence the last bit of greenery left in the field. The bull looks with disbelief and sadness. The animals turn away from the field this time without any fear of the power of the bull. They have nothing to fear for, because the end is eminent. The bull raises his head to look around. All that meets the bulls eyes is the endless dried up land and scorching sun shining upon the skeletons of dead animals and the other weak ones that seem to be waiting for their turn. The eagles are hovering above.

The master and the bull return to the pit. The bull turns to the master for answers. The master only smiles back compassionately. The bull shakes his head in discontentment. He walks slowly into his stable. The master does not close his door.

The bull has not slept for a single moment. Its mind has wondered entire night. It traveled from the dead lamb to the dried stream to the barren fields. It wants the answer. He hates the master.

Next day the bull wakes up early and walks into the pit to find the gates of the pit open. With a heavy heart it decides to walk to the fields in the wee hours of the day. He hates his master enough to not wait for him today.

The bull arrives to the field to his surprise finds his master all covered in sweat and dirt trying hard alone to pull a plough in the hard fields. The bull knows it at once that the master is the famer but he is too weak alone to feed some many animals. The bull decides to shoulder the plough. The master smiles with only emotion. The bull expected more. But nevertheless the bull and the master spend half the day plough-ing through the fields. They have barely covered a tiny part of the field. The master decides to walk towards the hill where the stream ran through. The bull follows.

The master is trying to make a canal from the stream to the fields. The bull does not understand the reason of making a canal from a dried up stream. He questions but to only be replied with a smile. Nevertheless, the bull decides to help by getting loaded with the waste from the digging. They both return home. The master smiles at the bull before going to his quarters.

Next few days the same continues until the entire field is ploughed. Today the master goes up the hill with the bull. The master takes the bull to the spot where he can see a lake. The master opens the pond into the dried up stream. The bull instantly gathers the idea of the canal.

The bull and the master return to the fields and seed the entire field over a few days. The bull has now developed deep admiration and respect for the master.

They return the fields only a few weeks later to find the field promising a green feed for the all the animals around. The bull makes a run after many days and joins in the celebration meal along with other animals. This time all the animals stop around him and thank him for his contribution to their survival. They tell him that he was always present in their hearts but as fear. From now on they shall keep him in their hearts out of sheer gratefulness and his humble hard work for them. They had tears in their eyes.

That evening the master and the bull returned to their home. The bull did not go to his stable but kept looking at his master in surprise. The master has tear in his eyes. The bull asked “Why did you not tell me before?” Master “ It is important to learn, not to known. You have learnt your role and strength it is much greater than knowing it.” Bull “Why do you cry?” Master “My role with you is over. I am now needed in the next village, you have a brother there.”

The bull cried until a compassionate smile took its place. The fields were never barren ever after.

Such is the relation between the universe and the light bearers or the awakened souls.

By Mihir D Upadhyay

I had gone to a prayer meeting. It was a very touchy affair for me.

When I saw the people around and their sadness, I wondered to myself.

I wondered how many of them had actually lived their lives?
How many of them enjoyed every moment?
How many fully and freely loved their loved ones?
How many of them said sorry when the other person was wrong, just because they loved him?
How many smiled when they fought, because they had someone to fight with?
What ruled their life – love or fear?
What did they do fight or run?
What is more important for them to fight with your loved ones? Or abandon the loved ones for the fear of fight?
What did they find easy to love? Or to lie?
When they helped others, did they actually help themselves?
When they made mistakes, did they treat it as a lesson? Or as a sin?
Did they hide or they became transparent?
When they error-ed did they seek an escape or an another opportunity to learn?

It all came down to one thing- if they did what they believed and loved with all faith, then they lived. Or else they were never alive.

Also strangely but amazingly while in meditation there I could see all present their as lord Krishna’s different avatar/ human forms. It was beautiful feeling.

It seemed like a simple message – Love is life… and fear is death. So love fearlessly.